Privacy Policy for HomeDock OS

Last Updated: November 2, 2024

YOUR PRIVACY MATTERS TO US. THIS POLICY EXPLAINS HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL DATA IN COMPLIANCE WITH APPLICABLE LAWS.

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1. Information We Collect

HomeDock OS collects personal information essential for providing and improving our services. This includes:

• Account Information: Name, email, payment details, and other account-related information.
• Service Usage Data: Data on your interactions with our platform, including app installations, settings, and instance activity.
• Technical Data: IP addresses, device details, and log records to help maintain and secure our infrastructure.
• SSL/HTTPS Certificate Records: Historical records of SSL/HTTPS certificates issued per instance for audit and compliance purposes.
• Hostname Data: Historical hostnames linked to each cloud instance, retained for security and management.

2. How We Use Your Data

We use your data to:

• Provide, personalize, and improve HomeDock OS services.
• Process payments and manage billing for subscription plans.
• Monitor, secure, and improve the platform, using aggregated data insights.
• Communicate with you about updates, service announcements, and essential account information.

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations in providing HomeDock OS services as outlined in our Terms of Service.
• Legitimate Interests: To improve our services, secure our platform, and communicate essential updates.
• Compliance with Legal Obligations: For activities such as fraud prevention and compliance with regulatory requirements.
• Consent: Where required, we request your consent for specific data uses, such as receiving promotional communications.

4. Data Protection and Security

Protecting your data is our priority. We use industry-standard encryption, access controls, and data isolation to secure your information. All credentials are stored in encrypted, isolated databases, and access is strictly controlled based on role and necessity.

Our Shield Mode technology provides transparent, real-time protection against unauthorized access, supplemented by regular audits and compliance checks to maintain data security and integrity.

5. Sharing and Disclosure

HomeDock OS does not sell, rent, or trade your personal data. We may share data only when:

• Required by law or in response to valid legal processes.
• Necessary for service providers under contract, ensuring they meet our data protection standards.
• Essential for protecting the security and integrity of our services and infrastructure.

We work with trusted service providers to facilitate essential aspects of our platform, including payment processing and cloud infrastructure. These partners, including Stripe for payments and Contabo, Hetzner, AWS, and Azure for cloud hosting, are selected for their compliance with industry-leading data protection standards.

We ensure these providers handle your data securely and only for purposes consistent with this policy. Where applicable, our contracts mandate that these providers maintain confidentiality, integrity, and high standards of security.

6. International Data Transfers

We may transfer and process your data outside of the European Economic Area (EEA) to trusted service providers located in countries with different data protection standards. Where applicable, we implement safeguards, such as EU Standard Contractual Clauses, to ensure adequate data protection levels.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Backup and redundancy measures ensure data resilience, while strict deletion protocols govern the disposal of outdated data.

8. Your Rights and Choices

As a user, you have the right to access, correct, or delete your personal data stored by HomeDock OS. You can exercise these rights through your account settings or by contacting our support team. We respect these rights fully, and compliance is maintained according to GDPR and other applicable data protection laws.

If you wish to opt-out of promotional communications, you can update your preferences within your account or follow the unsubscribe link in our emails. Essential service-related messages will continue to be sent as needed.

9. Security Incident Response

In the event of a data breach or security incident affecting your personal data, we will promptly notify affected users and relevant authorities as required by law, outlining the incident’s nature, the affected data, and mitigation steps taken.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Any modifications will be posted on the HomeDock OS website, and material changes may be highlighted through additional notifications. We encourage you to review this policy periodically to stay informed.

11. Contact Us

For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact our Data Protection Officer (DPO) at support homedock.cloud .

By using HomeDock OS, you acknowledge and agree to this Privacy Policy and the practices we implement to protect your personal data.